- Contact Center
Call Center Service
Global KPO’s niche call center service will help you to communicate with your customers on a real time basis. This service helps in getting an instant product or service feedback and can also be used for promotions and customer care support. It also helps in retaining existing customers and also to induct potential customers to the business through both Outbound and Inbound services. All business should render customer service in a professional manner to attract and to retain customers for its business growth.
By offering support services to customers through Global KPO, you will find it easy to retain your businesses’ brand value and loyalty.This includes customer care support, fixing appointments for client meetings, sales calls, to understand customer satisfaction level and their expectations and so on.We offer these services for small and medium scale businesses.Apart from helping businesses to retain customers, it will also help in cross-selling of products and services.Global KPO’s Call center service has taken its footprints in all domains and it is helping businesses to attain goals and objective quicker and in an effective manner.
- Inbound / Outbound Call Center Support: Through these services we provide technical and non-technical call support, inbound and outbound sales calls, helpdesk solutions, IVRS-Interactive Voice Response and more.
- Customer Care & Support: We understand the success of every company is about converting a customer into repeated customer. This is attained by us through offering top notch services and products to customers and also making sure all queries are addressed effectively through customer care support.
- Complaints handling: Irrespective of how perfect the product is, customers will have some concerns, questions or complaints about the products and services. Our call center services will handle such calls and will assist customers in a timely manner.
- Client communication & support: As part of outsourcing call center services, we offer email support services and chat services to customers to ensure the professionalism of the business and to offer instant response to customers.
- Customer retention and Cross-selling: Market research and surveys are conducted by our experts to understand customer satisfaction level and their expectations.
- Appointment Setting & Sales visits: For a business-as-usual purpose or for any expansion of business -setting appointments and sales visits is very important. We render a lot of attention to detail, time and follow-up to this aspect.
- Order management/Fulfillment services: We proactively take orders, sharing the data with concerned departments and ensure successful delivery of the order through these services.